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Hospital Guideline

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Hospital Guidelines

Important Information for Patients & Visitors

To ensure safe, smooth, and quality healthcare services, we request all patients and visitors to kindly follow the guidelines mentioned below.

Patient Guidelines

  • Patients must carry a valid government-issued ID and hospital registration card at all times.
  • Kindly follow the treatment plan, medications, and diagnostic tests as advised by your doctor.
  • Inform hospital staff about any allergies, chronic illnesses, or previous medical history.
  • Maintain personal hygiene and follow all hospital infection-control protocols.
  • Do not self-medicate or change dosage without consulting your doctor.
  • Patients are requested to cooperate during medical examinations and procedures.
  • Insurance and billing-related documents should be submitted to the billing desk on time.
  • Please safeguard your personal belongings; the hospital is not responsible for valuables.

Visitor Guidelines

  • Visitors must strictly adhere to the hospital’s visiting hours.
  • Only one attendant is allowed per patient to avoid overcrowding.
  • Visitors are requested to maintain silence, especially near ICU and critical care areas.
  • Outside food, smoking, and alcohol consumption are strictly prohibited inside hospital premises.
  • Children below 12 years of age are not allowed in ICU or high-risk areas.
  • Visitors must follow security instructions and cooperate with hospital staff.
  • Use of mobile phones should be minimal to avoid disturbance to patients.
  • In case of any emergency, kindly inform the nursing station immediately.

Admission & Discharge Guidelines

  • Admission is subject to medical evaluation and availability of beds.
  • Patients must complete all admission formalities at the reception desk.
  • Discharge will be processed only after doctor’s approval.
  • Kindly collect your discharge summary, prescriptions, and investigation reports.
  • All hospital dues must be cleared before discharge.
  • For insurance cases, final settlement may take additional processing time.
  • Follow-up appointments should be scheduled before leaving the hospital.

Emergency Guidelines

  • Emergency services are available 24×7 for all critical and life-threatening conditions.
  • Patients will be treated on priority based on the severity of their condition.
  • Initial emergency treatment may begin before completion of admission formalities.
  • Attendants are requested to cooperate with medical staff during emergency procedures.
  • Crowding in emergency areas should be avoided for patient safety.
  • Billing formalities for emergency cases can be completed after patient stabilization.
  • Medico-legal cases will be handled as per government regulations.

Billing & Insurance Guidelines

  • Billing will be done as per hospital tariff and treatment provided.
  • An estimated cost will be shared, but the final bill may vary.
  • Insurance and TPA documents must be submitted at the time of admission.
  • Cashless insurance approvals depend on the insurer’s policies.
  • Advance deposit may be required as per hospital policy.
  • All dues must be cleared before discharge.
  • Refunds, if applicable, will be processed as per hospital rules.

FAQs

Frequently Asked Questions

Visiting hours are from 10:00 AM to 12:00 PM and 5:00 PM to 7:00 PM.

Yes, we are empanelled with Ayushman Bharat, ESIC, CGHS and major TPAs.

Government ID, doctor referral (if any), and insurance documents.

Yes, our emergency department operates 24x7.

Where Every Life Finds Renewal

Healing with trust • Renewing with compassion

Contact Us

Sanjeeva Care Hospital
Specialty Medicine & Allied Hospital
39 ICC, T.P. Nagar Main Road
Korba, Chhattisgarh – 495677
+91 74703-19931
info@sanjeevacarehospital.com

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Contact Info

  • Sanjeeva Care Hospital,
    Specialty Medicine & Allied Hospital,
    39 ICC, T.P. Nagar Main Road
    Korba, Chhattisgarh – 495677
  • +91 XXXXX-XXXXX
  • info@sanjeevacarehospital.com
  • Week Days: 09:00 to 18:00
    Sunday: Closed